Terms & Conditions

Last updated: 22 August 2026

These terms and conditions apply to all bookings made with South Coast Detailing ("we", "us", "our"), located at 44 Milford Road, Lymington, Hampshire, SO41 8DU. By making a booking with us, you confirm that you have read, understood, and agreed to the terms outlined below.

1. Bookings & Deposits

Bookings can be made by phone, email or WhatsApp.

A £20 non-refundable deposit is required if you are dropping your vehicle off at our unit.

A booking is only confirmed once any required deposit has been paid or we have acknowledged and confirmed the booking.

2. Payments & Cancellations

Full payment is due immediately upon completion of the service and can be made by cash, card or invoice.

If you need to cancel or reschedule, at least 24 hours’ notice is required. Deposits will be forfeited where less than 24 hours’ notice is given.

3. Customer Responsibilities & Preparation

You must provide a safe, legal and authorised location with sufficient access and clearance around the vehicle.

For mobile bookings, access to a suitable water supply and electricity is required in order for the service to be carried out.

Vehicles should be cleared of personal belongings, rubbish, child seats and valuables before our arrival.

4. Vehicle Condition & Additional Charges

You must inform us of any pre-existing damage, modifications, aftermarket wraps, delicate finishes or unusual vehicle conditions before the service.

Excessively soiled vehicles, including those with severe pet hair, mud, mould or biohazards, may incur an additional charge or be refused if not disclosed in advance.

5. Services

Maintenance valets are available only for vehicles that have had a full valet with us within the last month. They can be booked fortnightly or monthly. If it has been more than one month since your last full valet, another full valet will be required.

All service times provided are estimates and are not guaranteed. The time required may vary depending on the size, condition and level of cleaning required for the vehicle

6. Service Limitations

We will make reasonable efforts to achieve the best possible results, but cannot guarantee the complete removal of deep-set stains, permanent odours, mould, pet hair or other contamination. Results may vary depending on the vehicle's condition, age and previous treatment.

7. Liability

We are not responsible for pre-existing damage, structural defects, flaking or failing paintwork, pre-existing mechanical or electrical faults, or damage caused by existing defects or poor vehicle condition. We are also not responsible for personal belongings or valuables left inside the vehicle.

By booking our services, you confirm that you have read and accepted these terms and conditions.